Welcome home

How to use your Tenant Portal

Use this guide to sign in, manage your PIN, request maintenance, view documents and notices, connect with neighbours, and find local weather, news, and sports.

Open Tenant Login Start the Guide

Your home screen

Everything in one place

Maintenance

Submit & track

Weather

14-day forecast

Sports

NHL, MLB & NFL

Community

Posts & replies

Getting started

Activate your account and sign in

Tenant accounts are connected to the household’s building and unit. You sign in with your building, unit, and private four-digit PIN—not with your email address.

Open your activation email

Use the newest link sent by The Cove Living. The link is personal to your household and expires after seven days. Check your Junk folder if you do not see it.

Create your four-digit PIN

Choose four numbers you can remember but others cannot easily guess. Do not share the PIN outside your household.

Select your building and unit

On the Tenant Login page, choose the correct building/address and unit from the list, then enter your PIN.

Recover or change your PIN

After three incorrect attempts, request a secure reset link sent to the primary tenant email. When signed in, go to My Profile → Change My PIN to update it at any time.

Use only the newest link. Requesting a new activation or PIN-reset email cancels older unused links.

Home dashboard

Weather, local news, sports, notices, and quick actions

Your Home page shows useful local information and gives you quick access to the most-used tenant services.

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Weather & forecast

See current temperature, conditions, humidity, wind, and location. Select Show 14-Day Forecast for daily highs, lows, precipitation, and wind.

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Sports scores

Open Sports Scores, then choose NHL, MLB, or NFL. Recent and upcoming games appear in the same panel.

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Local news

Open Local News to see current New Brunswick headlines. Selecting a story opens the original news source in a new tab.

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Quick actions

Jump directly to Maintenance, Notices, Documents, and My Unit. The dashboard also shows open and total maintenance requests.

Maintenance

Submit a complete issue for faster repair follow-up

The guided issue assistant helps collect the details staff and repair professionals need. You review the final summary before anything is submitted.

Choose the type of problem

Select Plumbing, Electrical, Heating / HVAC, Appliances, General, or Other. Mark the request Urgent only when prompt attention is genuinely needed.

Describe what is happening

Include what you see, hear, smell, or notice; when it started; whether it is constant or intermittent; and anything that makes it better or worse.

Add photos and equipment details

Attach a clear photo of the issue. For appliances or equipment, also photograph the manufacturer label and enter the make, model, and serial number when available.

Review before submitting

Confirm the concise repair summary, permission to enter, and preferred access times. Staff review the request before arranging or contacting a repair person.

Do not wait for an online reply in an emergency.

For fire, smoke, suspected gas, immediate electrical danger, active flooding, or any threat to life or safety, leave the danger area and call 911 when appropriate. Use the emergency instructions under Support.

Community Board

Connect with neighbours safely

The Community Board is for resident updates, events, recommendations, marketplace items, and lost-and-found posts.

Accept the guidelines

The first time you open the Community Board, review and accept the rules for respectful, relevant communication.

Create posts and replies

Select + New Post, choose a category, add a title and message, then publish. Open a post to read or add replies.

Edit or delete your content

Open your own post to use Edit My Post or Delete My Post. You can also edit or delete your own replies.

Report or block safely

Open another resident’s post to report it for review or block that user. Blocked users can be managed from Blocked Users at the top of the page.

Reporting sends the post to The Cove Living for review. Blocking hides that resident’s Community Board content from you; it does not disable either tenant account.

Your information

Messages, notices, documents, unit, lease, and profile

The menu keeps your household information and communication in one place.

Messages

Read and reply to direct messages from The Cove Living.

Notices

Review building and property notices sent to your household.

My Documents

Open documents made available to your tenant account.

My Unit

View the building and unit information connected to your household.

My Lease

Review the current lease information and available lease documents.

My Profile

Review contact details and change your four-digit PIN securely.

Need help?

Use Support or contact The Cove Living

Open Support inside the tenant portal for current office contact information, after-hours emergency instructions, and frequently asked questions.

Portal or account help

If your building or unit is missing, the primary email is incorrect, or a reset link does not arrive, contact The Cove Living. Check Junk before requesting another link.

Privacy and security

Do not post private lease, banking, health, PIN, or identification information on the Community Board. Send maintenance photos only through the maintenance request.

Ready to use the portal?

Choose your building and unit, then enter your four-digit PIN.

Go to Tenant Login